FAQ

FAQ

Who makes the best beds?

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Sleepeezee of course!

How long does a Sleepeezee bed last?

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All Sleepeezee beds are protected by a minimum guarantee, and a bed can last for more than 7 -10 years, but factors such as weight, movement and usage can impact how long a bed lasts.

Where can I buy a Sleepeezee bed?

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All our beds are sold via our network of stockists, which include high street retailers, internet retailers and major retailers. Please refer to our Find a Retailer page to search for nearby stockists.

Is bigger better when it comes to selecting a bed?

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Yes! When asleep the body moves 60-70 times during the night and this can be disruptive for your sleeping partner so the best advice is to consider purchasing the biggest bed that will fit into your sleeping space. It is worth considering that a standard 4’6” double bed only allows 2’3” of space per person, which is less than a single bed and less space than a baby has in a cot!

What sizes are available?

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Most Sleepeezee ranges are available in the following sizes, but please always check this with the retailer: single (3ft), small double (4ft), double (4ft6), King (5ft), super king (6ft) and zip and link.

What is a zip and link bed?

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Sleepeezee manufacture zip and link beds. The mattresses zip together along their full length for easy and fast conversion whilst the divans discreetly link at the head and footend. The large bed may also be split into two single beds when needed providing complete versatility. This option should also be considered if your property has any delivery or room restrictions.

What is the difference between sprung edge and platform top divan bases?

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Platform top divan bases have a solid, non-sprung top panel and can provide a superior and slightly firmer feel. In comparison a sprung edge divan will equally provide an exceptional level of comfort, but may have a softer feel. It is important to consider this when purchasing your mattress as the type of base will affect the overall comfort level.

Can I put my new mattress on an existing base or bedstead?

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Sleepeezee recommend using one of our foundation bases, as an old unit may not provide sufficient support and may result in the mattress sagging. If you have purchased a mattress only, ensure that the frame or divan base on which it rests is an equivalent size and solid foundation. If the frame or base is slatted, the bed frame should have a central support rail on sizes over 4’6” and the recommended maximum distance between each slat is 3” (76mm). Please also be aware that slatted bed frames may give the mattress a firmer feel compared to a sprung divan base so this should be considered when trying out mattresses.

I have seen a Sleepeezee model in a retail outlet but I cannot see the model on your website, is it manufactured by Sleepeezee?

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Sleepeezee manufactures a wide range of models which are produced exclusively for individual retailers. These models are manufactured to the same level of care and quality as the main collection, but are tailored to the particular retailer’s needs. Providing the model is correctly branded Sleepeezee with the Royal Warrant then you should be purchasing a genuine product, made to our exacting standards. However, if you want to check this at any time then please contact us via the “Contact us” page.

I bought my bed a number of years ago and would like to purchase the same one but I notice it is no longer available. What shall I do?

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It is highly likely that if your bed is over five years old, the exact model will no longer be available. However we may have a comparable product for you. Your retailer will be able to assist you in reviewing our current models and help you to find the best bed that will suit your personal needs. Alternatively contact us via the “Contact us” page and we will suggest some options. It is important to note that, although Sleepeezee can suggest some models that may be similar in terms of specifications, we strongly recommend you test these out yourself to be sure as everyone has a different comfort preference.

Where can I purchase spare parts?

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Please contact us using the “Contact us” page and include details such as the name of your bed, size and all other relevant information when you submit your request.

How do I look after my bed?

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Please refer to the care leaflet that accompanied your mattress when it was delivered. This will detail simple “Do” and “Don’t” guidelines and recommendations.

How do I clean my bed?

Categories: Mattress Care

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Using cleaning products on your mattress may damage some of the materials. Sleepeezee recommend that you use a mattress cover, which will provide protection from body moisture or other liquids.

I have a problem with my purchase, what shall I do?

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In the first instance, please contact the retailer from whom you purchased the product; they will be happy to collate all of the information from you before passing it onto Sleepeezee. Both the retailer and Sleepeezee will work hard to resolve your problem as soon as possible.

My mattress has developed an indentation where I sleep. Is this normal?

Categories: Mattress Care

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Given the high quality of fillings within a Sleepeezee product there will be a period of time where the fillings in the mattress will settle down, which will create a natural impression on the top of it. This will inevitably happen where weight is applied i.e. generally where you sleep. Take time to read the care leaflet that accompanies the mattress, which details how often the mattress should be turned or rotated. A double sided mattress must be turned every week for the first three months, then every month thereafter. A non-turn mattress must be rotated from head to foot every week for the first three months and then every month thereafter.

My new mattress feels different to when I tested it in the shop?

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Your new bed may feel different from any you have previously used or tested and it may take a period of time for your body to become accustomed to the different comfort and support level. The beds that are on display in a retail shop may have been there for some time and have therefore been tested by numerous people, which can affect the comfort level.